Delivery and Returns Policy

Delivery Information
At KOTION LIMITED, we aim to deliver your orders promptly and efficiently.

• Delivery Locations: We deliver across the UK. For international orders, please contact us at Info@kotion.co.uk to check availability.
• Delivery Times: Standard delivery typically takes 3–5 business days. Expedited shipping options may be available at checkout for an additional fee.
• Shipping Costs: Delivery charges are calculated at checkout and vary based on the destination and shipping method selected.
• Tracking Your Order: Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delayed or Lost Deliveries
While we strive to meet our delivery timelines, occasional delays may occur due to unforeseen circumstances. If your order has not arrived within the expected timeframe, please contact us at Info@kotion.co.uk.

Returns Policy
We understand that sometimes a purchase may not meet your expectations. We are happy to accept returns under the following conditions:

• Eligibility for Returns:
  • Items must be unused, in their original condition, and with all packaging intact.
  • Returns must be initiated within 30 days of receiving the item.
  • Proof of purchase (e.g., receipt or order confirmation) is required.
• Return Process:
  • Contact our support team at Info@kotion.co.uk to request a return authorization.
  • Carefully pack the item to prevent damage during return transit.
  • Ship the item to the address provided in your return authorization email.
• Return Shipping Costs:
  • The customer is responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a tracked shipping service to ensure safe delivery.

Refunds and Exchanges

• Refunds: Once we receive and inspect your returned item, refunds will be processed to the original payment method within 7–10 business days.
• Exchanges: If you need a different size, color, or product, please email Info@kotion.co.uk. Exchanges are subject to product availability.

Damaged or Faulty Items
If your order arrives damaged or faulty, please notify us within 7 days of delivery. Include photos and a description of the issue when contacting Info@kotion.co.uk. We will arrange a replacement or refund at no additional cost.

Contact Us
For any questions or assistance with delivery and returns, please contact our team at Info@kotion.co.uk.