Refunds Policy

Overview
At KOTION LIMITED, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.

Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• The return request must be initiated within 30 days of purchase.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.

Non-Refundable Items
The following items are not eligible for refunds:

• Gift cards.
• Items marked as “final sale” or “non-returnable.”
• Products that have been used, damaged, or altered after delivery.

Process for Returns and Refunds

1. Initiating a Return: Contact our customer support team at [email protected] to request a return authorization.
2. Return Shipping: The buyer is responsible for return shipping costs unless the item was defective or incorrect upon delivery.
3. Inspection: Once the returned item is received, it will be inspected to ensure it meets the eligibility criteria.
4. Refund Processing: Approved refunds will be processed to the original payment method within 7-10 business days.

Exchanges
If you wish to exchange an item for a different size, color, or model, please contact us at [email protected]. Exchanges are subject to product availability.

Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at [email protected] with details and supporting photos. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds
If you have not received your refund after the stated processing time, please:

• Check with your bank or payment provider, as processing times may vary.
• Contact our support team at [email protected] for further assistance.

Contact Us
For questions or assistance with returns and refunds, please contact us at [email protected].